If you run an eatery, you won’t need reminding that this is a tough period and with the pandemic finally on the way out, things should get back to normal in 2022. Much like any other business, a restaurant requires some risk assessment and in this article, we offer some advice regarding this specialised aspect of running a restaurant business.
Here are some specific aspects of running a restaurant to focus on.
- Minimise Alcohol Related Incidents – Of course, alcohol can be a catalyst for conflicts and your staff should know the signs to look for when guests arrive. For some diners, the experience is one that lasts an hour or two, but for others, a dinner can take a few hours and that might involve several bottles of spirits. You should ensure that drinkers are over the age of 18 and waiting staff should know the signs of an alcohol related incident and make the manager aware at an early stage. Of course, nothing might happen, in which case, so much the better, but if the manager is aware of a situation developing, it is possible to avoid an incident.
- Food Poisoning & Allergies – Obviously, this can be an issue for any restaurant and any incident needs to be taken seriously. With the help of a leading restaurant risk assessment consultancy service, you can create a response plan that can be implemented at any time. Train kitchen staff about food hygiene and provide hand sanitiser and antiseptic wipes. Consult with a specialist company and they can put together a course that empowers your staff regarding hygiene.
- Cyber-Security – If your website accepts orders and table reservations, your customers’ financial data needs to be protected and by approaching a managed IT services provider, your website can enjoy 24/7 cyber protection. Imagine having to contact all those who booked a table and explain that their financial data was stolen! This would do your reputation no good at all and in order to minimise the risk of a cyber-attack, talk to a leading IT support company who have all the solutions. Most restaurant owners are looking for ways to integrate IT into their business, with touch-screen menus and online table reservation. This really does streamline your business processes, plus your diners will be more than a little impressed with the technology.
- Create A Risk Management Plan – If you enlist the services of a consultancy, you can create a risk management plan and every staff member would know their role, should implementation be required. Risk assessment is essential for every business, especially a restaurant and with the help of a consultant, you will be ready for anything. It is essential that you comply with the strict health and safety regulations that are in place, especially COVID-19 guidelines.
If you have any questions regarding risk assessment, why not talk to a leading consultant, who has the experience to help you prepare for any situation. If you are planning a few promotions for 2022, now is the perfect time to start a risk assessment. A Google search can help you find the right partner.